When the ERP is down, the business is down. What you need then is not a ticket number, but someone who solves the problem. With us, you talk directly to the person who can — and for emergencies, we're reachable around the clock.
Three things that belong together — and come from a single source with us.
No call center, no queue through three support levels. Your request lands directly with someone who knows abas — and your installation on top of that. Most problems are solved before the ticket would even have been assigned elsewhere. And in an emergency, you can reach us around the clock.
Our team member Detlef is the specialist for Linux server administration: security updates, monitoring, backups, server migrations and Docker infrastructure. Your abas server runs, is monitored and backed up — and if it ever has to move, we plan the migration so that your business barely notices.
An abas update is not the push of a button when customizing is involved. We plan every update and upgrade carefully, review your existing customizations and test everything on a copy before anything goes into production. So what worked before the update still works after it.
Because we know your environment before you call.
If we look after your system, you're not calling strangers. We document every environment, know the customizations and their history — and don't have to start every call by asking which version you're actually running.
Full disks, expiring certificates, hanging jobs: a lot of it announces itself. Our monitoring triggers before it turns into a standstill — often the cause is fixed before anyone at your company has noticed a thing.
Server maintenance doesn't need a drive over: we handle most of it remotely from Schwaigern near Heilbronn. And if hardware really does need hands on it, we come by.
Whoever built a customization supports it best. We also look after customizing and interfaces — our own as well as those taken over from third-party providers. You don't have to call three companies to solve one problem.
Good operations begin before operations.
Tell us how your system is looked after today. Often one conversation is enough to see where it's stuck — and what an outage would cost you.
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